Clover Privacy Policy

At Clover, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, register an account, or use any of our services, including Clover casino, Clover bingo, and our mobile Clover app. By using our platform, you agree to the practices described below. Clover is owned and operated by Jumpman Gaming Limited, registered at La Corvee House, La Corvee, Alderney, Channel Islands GY9 3TQ. We hold a licence from the UK Gambling Commission (account number 39175) for customers in Great Britain, and we are licensed by the Alderney Gambling Control Commission for players outside Great Britain.

Information We Collect

When you register with Clover casino or complete your Clover login, we collect a range of personal information necessary to provide our services and comply with our regulatory obligations. We collect this information directly from you, automatically through your use of our website and app, and sometimes from third parties such as payment providers or identity verification services.

• We collect your full name, date of birth, residential address, email address, and phone number when you complete your clover register process.
• We gather payment details, including debit card information, when you make a clover deposit or request a clover withdrawal.
• We record your gaming activity, including bets placed, games played across our clover slots and clover live casino sections, and bonus usage.
• We track technical data such as your IP address, device type, browser information, and login timestamps whenever you access our platform, including through the clover casino app.
• We may collect identity verification documents, such as proof of address or photo identification, to comply with anti-money laundering and responsible gambling regulations.

Information Collected Automatically

We use cookies and similar tracking technologies to understand how you interact with our services, remember your preferences, and improve the overall performance of casino Clover. Our separate Cookie Policy provides further detail on the specific cookies we use and how you can manage your preferences.

How We Use Your Information

We use the personal data we collect for several legitimate business purposes connected to operating Clover casino responsibly and in accordance with our licensing obligations.

• We use your details to verify your identity, age, and eligibility to hold an account with us.
• We process your payment information to facilitate deposits and withdrawals securely.
• We use your gaming history to personalise your experience, including offering relevant promotions such as a clover bonus, clover bonus code, or clover no deposit bonus where applicable.
• We analyse account activity to detect fraud, prevent underage gambling, and support responsible gambling tools.
• We send you service-related communications, including updates regarding your account, transactions, or changes to our terms.
• With your consent, we may send you marketing communications about new promotions, free spins offers, or updates related to clover casino bonus opportunities.

Legal Basis for Processing

We only process your personal data where we have a valid legal basis to do so. This includes situations where processing is necessary to perform our contract with you, comply with our licensing and legal obligations, protect our legitimate business interests, or where you have given us your consent, such as for marketing communications.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with regulatory bodies, including the UK Gambling Commission and the Alderney Gambling Control Commission, as required by law.
• We work with trusted payment processors to handle your clover deposit and clover withdrawal requests securely.
• We may share information with identity verification and fraud prevention partners to protect your account and our platform.
• We may disclose information to law enforcement agencies where legally required.
• Where Clover operates alongside other Jumpman Gaming brands, limited account information may be shared internally for compliance and responsible gambling purposes across our network, including any clover casino sister sites operating under the same group.

Data Security

We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, loss, misuse, or alteration. Our systems use encryption for sensitive data transmission, and we restrict access to personal information to authorised personnel who need it to perform their duties. While we work hard to safeguard your information, no method of electronic storage or transmission is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, and accounting requirements. Typically, we retain account and transaction data for a minimum period required under gambling licensing regulations, even after you close your account, to comply with anti-money laundering laws and to resolve any disputes.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. We are committed to honouring these rights and will respond to your requests within the timeframes required by applicable law.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to object to or restrict certain types of processing.

To exercise any of these rights, please contact our support team using the details provided below.

Cookies

We use cookies to enhance your browsing experience, remember your login details for faster clover casino login access, and analyse site traffic. You can manage your cookie preferences through your browser settings at any time. For more detailed information, please refer to our dedicated Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites, including payment providers or promotional partners. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended exclusively for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under 18, we will take immediate steps to delete that data and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or wish to exercise your data protection rights, please contact our support team at support@jumpmangaming.com. For complaints, you may reach us at complaints@jumpmangaming.com. Our support is available around the clock, and you can also use our contact form or FAQs section for further assistance.